FAQs

FAQs

We have compiled a list of frequently asked questions, if you cannot see an answer to your question please do not hesitate to contact us.


Homestay

Anything more than 6 people is classed as a hotel. Therefore will not be covered under the homestay scheme.

Following the guidelines in the Homestay information pack on how much to charge. You must set per person or per room per night price.

Deposit – Guests pay a 20% deposit of the total booking amount when they confirm a booking, this then secures them in the property. A £10 finder's fee is added on top of this by Regency Travel to cover our admin and assistance for the guest.

Balance – Guests then pay the remaining balance directly to you within 24 hours of arriving at your property.

After the registration process is complete Regency Travel will list your property on our website www.iomttbreaks.com which is the only one stop shop, offering travel, tickets and accommodation to the Isle of Man TT and Festival of Motorcycling.

Once an initial enquiry is received from a potential guest, Regency Travel will contact you to arrange the booking. If you are happy to proceed we will then arrange the confirmation of the booking by email or letter, we will also exchange contact details between you and the guest.

We will also list the property on the website with your contact details, this way any visitor can contact you directly.

Isle of Man TT General

If you wish to watch from a grandstand, fanzone or VIP suite then you will need to purchase a ticket. 

As the course is 38-miles long you can stand and watch for free in most places apart from restricted areas. 

SUPERSTOCK BIKES

As the name Superstock suggests, this class is for 'stock' road-going production motorcycles which feature only minor modifications, including, the removal of all stock road equipment such as lights and mirrors. The rear shock can be replaced and front fork internals can be modified. The exhaust system can be replaced and the fitment of a power commander is also allowed.Despite the Superstock bikes being very close to standard, a 1000cc machine still produces in excess of 180bhp and can lap most circuits only a few seconds off full Superbike specification machines. The class is a breeding ground for up and coming racing talent and provide rider's with a great chance to showcase their talent without spending big money

Superstock races are held on Monday (Race day 2)

SUPERBIKE

Superbikes competing in this class are race machines developed from production road-going, litre-class sportsbikes of between 1000-1200cc. Stripped of lights and road-bodywork, the machines are lightened significantly and fitted with up-rated suspension, chassis, engine parts and full race exhaust systems. The result is a machine that produces in excess of 200bhp and is capable of speeds of 200mph.

Superbike races are held on Saturday and Friday (Race day 1 and  4)

SUPERTWINS (LIGHTWEIGHT TT)

are four stroke twin cylinder machines originally sold for road use with a water cooled engine of up to 650cc. A number of changes and modifications are permitted to the frame, swing arm, suspension, exhaust, brakes etc as deemed in the technical regulations.

Supertwin races are held on Friday (Race day 4)

SUPERSPORT 

The Supersport class features road-going, production based 'showroom look-alike' machines, although changes are permitted to exhausts, suspension internals and also tyres. They are powered by engines over 400cc and up to 600cc four stroke four cylinder: 600cc up to 675cc four stroke, three cylinder with minimum weights of 161kg for all configurations.

Supersport races are held on Monday and Wednesday (Race day 2 and 3)

TT Zero 

Electric Bikes. TT Zero race is on Wednesday (Race day 3)

Sidecar TT- 

Sidecar are raced on Saturday and Wednesday (Race day 1 and 3)

The official Isle of Man TT website can be found here www.iomtt.com.

Isle of Man TT Packages

Yes you can add travel by sea as a foot passenger or with a vehicle or fly to the island where the availability exists. 

We aim to send out all the ticket information at least 2 months prior to the event.

Tickets where possible will be sent as an e-ticket this will be the case for any flights, ferries or accommodation booked. 

Any Isle of Man transport ticket or race tickets will need to be posted (UK postal addresses only) or collected from our office (Postal addresses outside of the UK). 

TT Programmes will be collected from our office. 

We can arrange for Programmes, race or transport tickets to be at your hotel on arrival if requested, unfortunatley we cannot do this for any campsites or homestays. 

If you do live outside the UK then we can arrange for a courier to send tickets to you home address, this would be an extra cost. We are unable to send any tickets from April onwards by this method.

Booking FAQ's

Here are the different ways in which you can pay your outstanding balance:

By Card over the phone

Please give the office a call on 01624 694456 to pay your outstanding balance or deposit payment. Please have your booking number to hand so we can quickly access your booking and answer any last minute queries you may have. You can pay with a debit card or credit card, if you pay with a credit card there will be a 2% handling fee or 2.5% on any American Express payments. 

Through the 'confirmation' or 'balance due' email

You will receive confirmation emails and balance due emails which have a link to 'pay your balance'. This will direct you through to a page where you can input your card details and pay online. You will also be given an option to pay by Paypal, this again incurs a 2% handling fee.

By Bank Transfer

You can pay straight into our Regency Travel bank account. Contact us for the bank details. Please enter the booking reference on the BACS transfer so we can identify the payment, this incrurs a £18 fee.

By Cheque

You can send a cheque for the outstanding balance of your trip, please make the cheque payable to Regency Travel and write the booking reference on the reverse of the cheque. Please then post it to Regency Travel, 64 Duke Street, Douglas, Isle of Man. IM1 2AR.

Each airline has its own Baggage Allowance. Please contact us or the airline directly.

You can book Scheduled flights 330 days in advance (this applies to both the outbound and the return flights). Charter Flights are bookable up to 450 days in advance.

When you complete your booking with Regency Travel, which will happen after you have submitted your credit card details and pressed the confirm button. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the email, your booking may not have been confirmed.

e-ticketing allows for an easier and more convenient way of travelling because the e-ticket confirms your air ticket purchase without the need for a hard-copy record. The airline you're flying with stores all the ticket data on its own computer which means there is no ticket for you to collect and - more importantly - no ticket for you to lose. With an e-ticket, all you need to do is go straight to the check-in desk with a reference number.

We require your cancellation in writing prior to departure, either by email to sales@regencytravelholidays.com or in writing to Regency Travel, 64 Duke Street, Douglas, Isle of Man. For more information please see our terms and condition

All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

Tickets

We only post to addresses in the United Kingdom, we can also arrange for tickets to be at hotels or glamping sites or collection from our shop which is the preferred option. 

Unfortuntelaty we do not post outside of the UK or leave them at campsites as they are non replaceable.

If you are staying in a hotel or glamping then the programme will be waiting when you check in. 

If you are staying at a campsite then you need to collect the programme from our shop in Douglas, unfortunatley we cannot deliver to campsites, they are non replaceable so if they go missing we cannot issue another one.

We do not post for the same reason.  

We aim to send out tickets at least 2 month's prior to your arrival date.

If you have booked a package with a transport pass or Grandstand Tickets all your information will be sent via first class post.

If you have not booked a package with any tickets or extras then this will come to the email address given to us a the time of booking.

E-ticketing allows for an easier and more convenient way of travelling because the e-ticket confirms your air ticket purchase without the need for a hard-copy record. The airline you're flying with stores all the ticket data on its own computer which means there is no ticket for you to collect and - more importantly - no ticket for you to lose. With an e-ticket, all you need to do is go straight to the check-in desk with a reference number.

You will be required to present two forms of identification at the check-in desk to include your passport and one of the following, credit card, driving licence or frequent flyer card. You will need to present these at check-in on the day of your departure. The airline will access your electronic ticket record when you check-in for your flight. A boarding pass will be issued to you just as when you present a paper ticket.

Getting to the Isle of Man

Details can be found here

Airport information

Isle of Man Airport - www.iom-airport.com

Bristol Airport - www.bristolairport.co.uk

Cardiff Airport - www.cardiffairportonline.com

Exeter Airport - www.exeter-airport.co.uk

Bournemouth Airport - www.flybournemouth.com

Heathrow Airport - www.baa.com/main/airports//heathrow

Gatwick Airport - www.gatwickairport.com

Stansted Airport - www.stanstedairport.com

Luton Airport - www.londoncityairport.com

Birmingham Airport  -  www.bhx.co.uk

East Midlands Airport - www.eastmidlandsairport.com

Newcastle Airport - www.newcastle-airport.co.uk

Manchester Airport - www.manchesterairport.co.uk

Humberside Airport - www.humberside-airport.co.uk

Leeds Bradford - www.lbia.co.uk

Glasgow Airport - www.baa.com/main/airports/glasgow

Edinburgh Airport - www.baa.com/main/airports/edinburgh

Belfast International Airport - www.bial.co.uk

Belfast City Airport - www.belfastcityairport.com

Baggage Information

Regency Travel operates with a number of airlines, please see below for more information on baggage information. Please note this baggage information is given for guidance allowances may change after the website publishing. For accurate information contact the airline directly.

What is the latest update on hand baggage allowance from the UK?

As of January 7th 2008, the 'one bag rule' for hand baggage per person was lifted by some airports within the UK. However some airlines continue to operate a 'one bag rule' for hand baggage, as not all airports are able to manage an increase of baggage through the security central search. Therefore customers are advised to check with their airline prior to travel to clarify what hand baggage they will be permitted to take.

The majority of scheduled and charter airlines allow 20kg (44lb) per person (not infants)

If you are unsure and do not see please call our customer services team on 01624 694456.

Hand Baggage Advice

Following the decision to downgrade the UK terrorism threat level, the following security measures will apply at all UK BAA airports.

Each passenger is permitted to carry one item of cabin baggage through the airport security search point.

The dimensions of hand luggage must not exceed 56cm x 45cm x 25cm (22in x 17.7in x 9.8in approx), including wheels, handles and side pockets. This is equivalent to the size of a small roller suitcase.

Passengers boarding planes in EU countries are now allowed to carry liquids in containers no more than 100ml in capacity brought to the airport contained in a single, transparent, re-sealable plastic bag - itself no more than a litre in capacity.

The definition of liquids includes:

Gels, pastes, lotions, liquid/solid mixtures

The contents of pressurised containers, eg toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols, etc The following liquids are also permitted through the airport security search point:

Prescription medicines in liquid form sufficient and essential for the flight (eg diabetic kit), as long as verified as authentic

Baby milk and liquid baby food (accompanying passenger may be asked to test this)

Once through security, passengers can buy items in the departures lounge and take them on board.

To help with the security process, passengers are also encouraged not to include items which could contain liquids (eg bottles, flasks, tubes, cans, plastic containers etc) in their cabin baggage.

All laptops and large electrical items (eg hairdryers) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag.

If passengers have any questions on their travel arrangements or security in place at airports they should contact their agent, airport or airline.

Please note this baggage information is given for guidance allowances may change after the website publishing. For accurate information contact the airline directly.

Travel Insurance

It is our policy that all clients travelling with us are fully insured. Therefore, we require all customers to make use of our comprehensive insurance cover, unless they make personal arrangements for an equivalent or superior cover. You should you take out holiday insurance? To cover cancellation, personal accident, illness and loss / theft of personal possessions and / or money. If you require insurance you can book it through us.

Terms and Conditions

Please click here for our general terms and conditions.

Our Isle of Man TT booking terms and conditions can be found here.

You can find our Isle of Man TT Terms and conditions in the footer of this page.

1. This ticket is and remains at all times the property of the Isle of Man Department of Economic Development (DED). The ticket holder shall not: (a) use, offer or apply the ticket as a prize or competition of for any other promotional, or commercial purpose; or (b) sell, resell, donate, transfer or in any way dispose of the ticket to any person/entity via any media (including without limitation on the internet) for the purpose of commercial gain or otherwise.

2. The entire ticket is required to gain admission to the TT Grandstand. Printed receipts are not acceptable. Please keep this ticket safe and in a good condition as duplicate tickets will not be issued if it is lost or stolen and defaced or illegible ticket may become invalidated.

3. The ticket holder shall not bring into the grandstand or use or display at or around the TT grandstand any sponsorship, promotional or marketing materials. The ticket holder shall not offer or distribute within or around the venue any consumer article or commercial product or services or any leaflet relating thereto.

4. No refunds or exchanges in respect of this ticket will be made by the DED unless the event is cancelled and no practice or racing takes place on both the specified date and/or the subsequent day, in which case the DED shall be entitled to offer refund or exchange at its discretion which shall be subject to such application process as the DED stipulates at the time.

5. One ticket entitles one person to a specific seat in the grandstand.

6. Tickets are only valid for the date displayed and the day after in the event of postponement.

7. Spectators are permitted to leave their seat and return at any time during track activity convered on the relevant day.

8. The DED reserves the right to refuse admission.

9. The use of photographic equipment is allowed for private domestic purposes only. All other recording and any transmission is prohibited including (without limitation) recording of any data, information or results of or relating to the event and any participant. As a condition of entry to the event you assign (by way of a present assignment of future copyright) the copyright in any photographs or recordings you make at the event to the DED.

10. Tickets are issued subject tto the rules and regulations of the venue and in particular the list of prohibited items set out in it.

WARNING: Motor sport can be dangerous. Depsite the DED taking all reassonable precaustions, unavoidable accidents can happen. In respect of this, you and all other patrons are present at your own risk. No animails, except guide dogs. Anyone arriving with an animal will be turned away - even if they have tickets.

Rights to refuse admission are reserved. You shall not do or permit anything to be done which may be or become a nuisance or annoyance to the DED its Authorised agents, other patrons or menbers of the public. In the interests of public safety the DED reserves the right to request you leave the venue at any time for safety reasons or immediatley after the event.

No admission or re-admission is permited after the end of the event. Neither the DED or its agents shall be liable for any injury or accident whatsoever to the parton or his guests nor for any loss or damage to , or theft of property however such injury, loss or damage may be caused (whether by the negligence of the DED or its employess or otherwise), provided always that this exclusion of liability shall not apply in respect of death or personal injury caused by the negligence of the DED or its agents or for which it is legally responsible.

The DED reserve the tichr to alter or add to the regulations at any time and with immediate effect.

PAYMENT TERMS

Where payment terms are given, payment is due strictly within 14 days from the date of invoice. The DED and its agents reserve the right to cancel bookings, without refund or with cancellation fees as detailed below, where the payment terms are not met. Bookings will only be confirmed upon clearance of payment.

CANCELLATIONS, TRANSFERS AND RESALEThe DED shall be entitled to charge the total value of the package ordered in the event of a cancellation. Tickets are not for resale. In the event of a reduction in guest numbers ticket transfers to an alternative guest may be made subject to notification of the amended guest name.

CONFIRMATION OF BOOKINGAn acknowledgement letter will be posted out to you following a confirmed booking. A receipted VAT invoice will be issued if requested.

TICKETSFor UK/IOM bookings, all admission tickets and car park passes will be sent out by post within 4 weeks of the event. For International orders, tickets are passes will be held at the VIP Hospitality Suite for collection on the day to avoid postal delays. The TT gift pack will be issued to each ticket holder on arrival at the TT VIP Hospitality Suite.

Tickets and passes will be dispatched by 'signed for' delivery. It is highly recommended that you dispatch your tickets to your guests by 'signed for' delivery. The DED cannot accept responsibility for any tickets or car park passes once they have been dispatched. Paymentmust be made for any replacement tickets or car park passes lost in transit. If you book tickets for yourself and guests please make your guests aware that their ticket is subject to these Terms and Conditions. The ticket remains the property of the DED. Please keep the ticket(s) safe and in a good condition as a duplicate ticket will not be issued if it is lost or stolen and a defaced ticket may become invalidated.

CHILDRENChildren (aged 14 to 17 years) are permitted in the VIP Hospitality Suite with a 20% discount on the ticket price.

OPENING/CLOSING HOURSThe VIP Hospitality Suite opens at 9am and closes at 5pm on each day.

DRESSSmart casual wear is required in the TT VIP Hospitality Suite. We would encourage those arriving by bike not to wear leathers in the Suite.

SMOKINGThe TT VIP Hospitality Suite is a non smoking area. Please note that this includes the enclosed fenced area.

CATERINGPlease advise of any special dietary requirements and our caterers will use their best endeavours to meet your requests. As the service provided is for full refreshments and meals our caterer has the sole rights for the provision of food and liquor within the Suite and therefore no items of this nature may be brought into the hospitality area, including the enclosed fenced area. Wherever possible dietary requirements will be met subject to at least 72 hours notice being provided to the DED.

BARPlease note that the complimentary bar will open at 11.00am and close at 4.45pm on each day. A Licensee will be on the premises at all times and the Licensee has the right to refuse service, without reason. Please note that the complimentary bar consists of beer, wine and soft drinks.

CONDUCTReasonable behaviour is required at all times. The use of abusive or dangerous behaviour or any behaviour likely to cause offence will reach our Terms and Conditions and may result in ejection from the VIP Hospitality Suite. No refund or compensation will be payable to the ticket holder in such circumstances.

ADVERTISINGYou may not affix or display or permit to be affixed or displayed anything whatsoever outside the facility, or visible from outside the facility.

PHOTOGRAPHYThe use of photographic equipment is allowed for private domestic purposes only. All other recording and any transmission is prohibited including (without limitation) recording of any data information or results of or relating to the event and any participant. As a condition of entry to the event you assign (by way of a present assignment of future copyright) the copyright of any photographs or recordings you make at theevent to the DED.

TRADINGNo unauthorised trading is permitted within the venue or any official car parking facility.

RACE CANCELLATION OR POSTPONEMENTPlease note that bookings are made for the races on a particular day. The DED reserves the right to amend the format of the hospitality being offered. Should all racing and track activity on the date of your hospitality booking be delayed, postponed to the following day (due to weather or other circumstances beyond the reasonable control of the DED or its agents/ suppliers) or cancelled, the TT VIP Hospitality Suite will remain open on the scheduled day and a full days hospitality will be provided along with entertainment in the form of rider appearances andchat shows. The DED will use their best endeavours to minimise the impact of such changes to guests. Please note that should races be delayed during the day to exceed 5pm when the VIP Hospitality Suite closes, guests will be permitted to watch the duration of the race however the bar will close at the usual time of 4.45pm, and the VIP Hospitality Suite will close immediately following the end of the race.

REVISIONSWhilst every effor t will be made to present the packages as described, we reserve the right to alter where necessary the details of the packages whilst maintaining the value of any packages so affected. We reserve the right to withdraw this hospitality offer from sale at any time.

MOTOR SPORT REGULATIONSWARNING Motor sport can be dangerous. Despite the DED taking all reasonable precautions, unavoidable accidents can happen. In respect of this, you and all other patrons are present at your own risk. No animals, except guide dogs, are admitted to any part of the site, including the car parks. Rights to refuse admission are reserved. You shall not do or permit anything to be done which may be or become a nuisance or annoyance to the DED, its Authorised Agents, other patrons or members of the public. In the interests of public safety the DED reserves the right to request you to leave the venue at any time for safety reasons or immediately after the event. No admission or re-admission is permitted after the end of the event. Neither the DED or its agents shall be liable for any injury or accident whatsoever to the patron or his guest nor for any loss or damage to, or theft of property however such injury, loss or damage may be caused (whether by the negligence of the DED or its employees or otherwise), provided always that this exclusion of liability shall not apply in respect of death or personal injury caused by the negligence of the DED or its agents or for which it is legally responsible. The DED reserves the right to alter or add to theregulations

Essential Information

It is imperative when traveling that you consult your GP or local health clinic about your specific needs as early as possible. For the latest information please visit www.ukpa.gov.uk, you can also find information here on entering the United Kingdom / Isle of Man.

We will do our utmost to ensure that any special requests or special needs you may have are satisfied, whether they relate to the travel by air or sea or your accommodation. Such requests must be made in writing. However, please appreciate that they are merely 'requests' and therefore cannot be guaranteed..

All Visa Credit and Mastercard's are subject to a 2% charge, American Express 2.5% while there is no charge on Debit cards.

You can also make a payment via bank transfer there is a £18 charge per transaction for this. 

Credit Card & Mastercard - 2% charge

American Express - 2.5% charge 

Direct bank Transfer £20 per transaction 

International payments by debit card - 2% charge 

In accordance with "The Package Travel, Package Tours Regulations 1992" all passengers booking package holiday arrangements with Regency Travel Limited are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Regency Travel Limited.

It is essential that the name you provide at the time of booking conforms to that on your passport. Airlines are unlikely to allow any subsequent name change after ticketing without a very substantial financial penalty.

It is essential that a mobile phone contact number for the Lead passenger is provided to Regency Travel at time of booking. Without this information, assistance with weather related cancellations, delays or re-booking cannot be effectively provided.

You may create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

We do not monitor or review the content of other party's website's which are linked to from this website. Opinions expressed or material appearing on such website's are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

You are required to check in for sailings 1 hour 30 minutes prior to your departure time during the Isle of Man TT & Manx Grand Prix/Classic TT. If you are traveling outside of the Isle of Man TT you are requested to be checked in 1 hour prior to your departure time. Regency Travel are unable to accept any liability if you miss your sailing as a result of your late check-in.

Photographic I.D. such as a Passport or Driving Licence (UK nationals only) is required at check-in.

If you are traveling with a vehicle other than a motorbike it is imperative that you have the full length, width and height information ready at the time of booking. Vans can be classed as commercial vehicles after 6.5 meters in length.

You are requested to check in for your flight at least one hour prior to your departure time when traveling within the United Kingdom or Ireland. If you are traveling to Europe or further a field then you must check-in 2 hours prior to your departure time. Regency Travel are unable to accept any liability if you miss your flight as a result of you checking in late.

It is imperative that all passengers hold a valid Passport and that relevant Visa's are sourced before entering the UK or when traveling outside the UK. For more information on passports and Visa's please visit www.ukpa.gov.uk.

Generally speaking, on economy flights the baggage allowance is 20kg. Luggage allowances and permitted items vary from airline to airline and we recommend that you check the luggage policy of the airline(s) with which you are flying or ask us for further details. Any excess luggage will be charged at the discretion of the airline.

Should you have any reservations about travel due to political unrest, potential violence etc we would recommend that you access the government website (www.fco.gov.uk/knowbeforeyougo) for specific advice.

Regrettably airlines occasionally change their flight schedules. Please note that we cannot be held responsible for any such changes made after the time of booking.

Our staff will do their utmost to advise which accommodation is most suited to disabled guests, but we will not be held liable in the event that the correct apparatus and necessary modifications are not in place. To assist us, we would ask that you provide your specific requirements at, or prior to the booking stage.

Check-in and check-out times may vary from hotel to hotel. It is not unusual for the former to be 1400 hours and the latter to be 1100 hours. Generally speaking hotels will attempt to accommodate early arrivals or late departures but this is not always possible. Should you wish to have access to your room for an extended period then a local charge is likely to be applied. If you are scheduled to arrive in the early morning and would like immediate access to your accommodation, we recommend that you book and pay for an additional night at the time of booking.

Please note that when a hotel description states a 'sea view ' then this may in fact only be a partial or restricted view. Triple rooms: please note the third bed in a room may be a rollaway extra bed.

ATOL Protection

Air holiday packages will usually be cancelled due to accommodation or other holiday arrangements no longer being available, so you'll usually get a refund instead.

If you've booked just a scheduled flight with an ATOL holder and you have a valid airline ticket, you should still be able to travel, but you'll need to check with the airline first.

If your holiday has to be cancelled, some travel agents may be willing to give you another one without further payment or by just paying the difference between the original and new holiday prices (if applicable). They may ask you instead to fill in a form so that we can pay your refund to them.

ATOL protected customers will usually be able to complete their holidays and fly back to the UK at the end of their stay. We will check accommodation and flight providers to the failed company to ensure these can still be used, but where necessary we will make alternative arrangements. In a few cases it may be necessary to change accommodation or flights back to the UK. Should this be necessary, the CAA will try and provide information in advance.

If a holiday includes scheduled airline tickets that have been issued, these will usually be be honoured, but you should check with the airline before going to the airport.

ATOL is a financial protection scheme managed by the Civil Aviation Authority ("CAA").

All travel companies selling air holiday packages and flights in the UK are required by law to hold a licence called an Air Travel Organiser's Licence ("ATOL"), which is granted after the company has met the CAA's licensing requirements.

Each ATOL holder is issued with a unique ATOL number, which can be checked on the ATOL website, and must contribute to a protection fund called the Air Travel Trust (ATT).

In the event of an ATOL holder's failure, the ATOL Scheme ensures customers who paid and contracted with the ATOL holder for an air holiday package or a flight, do not lose the money paid over or are not stranded abroad.

The ATOL Scheme does not cover bookings and payments made to airlines, or to airline agents where airline tickets or a similar airline booking confirmation has been issued.

ATOL Protection Contribution (APC) is a per person payment which ATOL holders must make to a protection fund called the Air Travel Trust (ATT), which is managed by the CAA.

The money in this fund is available to safeguard customers of a failed ATOL holder and where appropriate, provide refunds to those unable to take their holiday due to the ATOL holder failing.

Some ATOL holders will put information about APC in their brochures, websites and on their ATOL Confirmation Invoices explaining that a small amount of the total cost of the air holiday package or flights being sold is contributed to the ATT for ATOL protection.

Many holidaymakers plan so-called "DIY holidays", where you bring together holiday flights and accommodation from different suppliers, such as airlines and hotel bed-banks. However, despite what many people believe, these holidays are not protected in the way a package bought from a single holiday company would be under ATOL.

Booking on-line with separate suppliers may seem like a cheap option, but if for example an airline were to stop flying, you might pay considerably more to get another flight home and might even have to cut short your holiday.

If you've yet to travel, you could have difficulties getting to the accommodation you've already paid for, and last minute alternative flights could be more expensive and may operate on different days and times to the ones originally booked.

Our advice is to take out travel insurance making sure it covers insolvency and possible indirect loss as a consequence. Be careful though because many policies don't give this cover, while those that do limit the amount you can claim or have exclusions, so read the small print.

You can also consider paying by credit card, since you should be covered under the Consumer Credit Act 1974. Be careful though, you have to pay more than £100 and you won't be covered for any indirect loss as a consequence.

You should take the ATOL Confirmation Invoice you received from the ATOL holder. This will confirm your entitlement to ATOL protection should your tour operator fail.

If you book through a travel agent, make sure the agent sends you this document before you're due to travel. At the very least you should have an ATOL Receipt from the agent giving the ATOL holder's details and what you have booked with them.

Many holidaymakers now plan so-called "DIY holidays", where you bring together holiday flights and accommodation from different suppliers, such as from airlines and hotel bed-banks. However, despite what many people believe, these holidays are not protected in the way a holiday package bought from a single holiday company would be under the ATOL Scheme.

If you book your travel arrangements.Booking on-line with separate suppliers may seem like a cheap option, but if for example an airline were to stop flying, you would have to make your own arrangements to get home and you could pay considerably more. You may also have to curtail or increase your stay in order to get available flights.

Should an airline fail and you've yet to travel on your holiday you may have difficulties getting to the accommodation you booked separately. If you can't reach your destination you may lose the money you paid, and if there are last minute alternatives flights, these may not operate on the same day and are likely to be more expensive.

Our advice is to take out travel insurance making sure it covers airline insolvency and any possible indirect loss as a consequence. Be careful though because many policies don't give this cover, while those that do limit the amount you can claim or have exclusions, so read the small print.

You should also consider paying by credit card, since you should be covered under the Consumer Credit Act 1974. Be careful though, you have to pay more than £100 and you won't be covered for any indirect loss as a consequence.

ATOL Protected alternatives

Many ATOL tour operators websites offer a "flights + hotel" booking facility that lets you build a holiday from a range of holiday and travel options.

If you build your holiday package this way and contract with the ATOL tour operator, you should be fully protected. Check the company has an ATOL, when you book check that all the items you've booked and paid for are covered and make sure you get an ATOL Confirmation Invoice confirming this..

You should also benefit from the rights provided under the Package Travel Regulations because the ATOL tour operator is responsible for each component of the holiday you've bought.

The ATOL Protection Contribution (APC) is not a charge on individual customers. It is a per person contribution ATOL holders must make to the CAA. The APC is usually built within the overall cost of the holidays and flights it sells.

When a holiday company sells a package under its ATOL it is contractually responsible for the travel and holiday arrangements it makes for its customers. If the airline providing the flights fails, the company should make alternative arrangements so that its customers can continue to travel on holiday or fly home.

If you book just a scheduled flight with an ATOL holder, airline failure insurance may be offered instead to cover alternative arrangements.

If you pay any money - even a deposit - to a holiday company in the UK for a flight or an air holiday package, the sale usually has to be ATOL protected. The travel company you're booking with must either hold an ATOL or be an agent of a travel company that does, in which case it must tell you when you book which ATOL you're protected by as soon as you pay any money, and issue a receipt, called an ATOL Receipt, to you.

If you book direct with an ATOL holder for an air holiday package it must issue an ATOL Confirmation Invoice that confirms all your arrangements you've booked and what you've paid and due to pay. There should be a statement on the invoice to confirm your protection. Also check before you book that all payments go to the ATOL holder and are not passed to a third party, like an airline. Its important to read the company's booking conditions.

Although a travel company has an ATOL, it will not always cover all holiday bookings. For example, if your payment for flights is passed to another company, like an airline, you won't usually be covered. Ask the ATOL holder before you book whether this is the case. If it is, you should ask them how all your holiday arrangements are protected if something goes wrong with the airline booking.

Some travel companies act as agents for an ATOL holder just for flights, and offer other holiday arrangements from other separate suppliers, like hotels. Where this happens, the agent should issue an ATOL Receipt just for the (ATOL protected) flights, and a receipt for the accommodation. It's important to note that ATOL will only protect the flight element if the ATOL holder fails. It will not cover the separate accommodation booking.

Travel agents may also offer scheduled flights booked direct with the airline and offer other holiday arrangements from other separate suppliers, like hotels. These arrangements won't usually be ATOL protected, so ask the agent about other protection arrangements.

Buying just a flight...

If you're just buying a charter flight, you should receive confirmation of your ATOL protection. If you are not sure, speak to the travel company.

If you're just buying a scheduled airline ticket from a travel agent and you get a paper ticket, e-ticket (which might just be an airline booking reference) or airline confirmation straight after you've paid, you won't usually be covered. If the agent passes your credit or debit card details direct to the airline and they take payment, you will not be covered. Check your payment arrangements with your agent. You may wish to consider travel insurance that covers airline insolvency.

ATOL also doesn't apply if you book direct with an airline. You may wish to consider travel insurance that covers airline insolvency.

Look for the ATOL logo in advertisements, brochures and websites. You can check the names of ATOL holders via our database.

If you can't see an ATOL number or logo, ask the holiday company for their ATOL number and check this with us before you book. If you're buying an air holiday package and the company does not have an ATOL you will not be covered by the CAA.

Before you book and make a payment for a holiday, check whether the ATOL holder will charge your credit card or debit your bank account for your flights and other holiday arrangements together. Some travel company's split payments by passing customers' card details to airlines or other suppliers. If a payment is made direct to an airline, your holiday will not be ATOL protected.

Travel agents often sell air holiday packages for a range of ATOL holders. If you book through an agent, ask which ATOL holder will appear on your ATOL Receipt.

If you buy an air holiday package from a travel agent that is not from an ATOL holder's brochure or website, check whether all the items you're booking will be protected and make sure you get an ATOL Receipt that includes all these items, the ATOL holder's name and ATOL number. If they are not all covered, for example, some agents will offer an ATOL protected flight and accommodation from a separate supplier, ask your agent about protection arrangements for these other arrangements, and whether you can get a refund if the flight operator fails.

Many websites will offer a "flights + hotel + car hire" booking facility, which allows you to build a holiday package from a range of travel and other holiday options.

If you build a complete holiday package and contract with an ATOL holder, you should be protected. Check for the holiday company's ATOL and make sure you get an ATOL Confirmation Invoice covering all the items you've booked and paid for.

You should also benefit from the rights provided under the Package Travel Regulations because the holiday company is responsible for each component of the holiday. If there's a problem with one of them – whether before you go or when you're away – the tour operator must sort things out and provide you with assistance.

There are many ATOL tour operators' that let you build value for money and flexible holidays that are protected. Look for the ATOL logo and check for information that confirms all your arrangements are covered. This will usually be shown on websites before you book, or explained to you when you book over the 'phone or in a travel shop.

If your holiday company has an ATOL and it fails while you're away, we will make arrangements to ensure you cancomplete your holiday and fly home.

If you have a problem with a component of a holiday itself, such as the accommodation or holiday facilities you pre-booked with the holiday company, you may have rights under the Package Travel Regulations, which require the holiday company to take responsibility for each component of the holiday. If there's a problem with one of them when you're away, it must sort things out and provide you with assistance.

You should contact the holiday company while you're away and try to resolve the problem there. If this is not possible, do so on your return. If you're not happy with the outcome, contact Consumer Direct.

The Foreign Office provides useful advice to holidaymakers on how to avoid and deal with problems when travelling abroad.

ATOL PROTETCTION - Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Yes, in some cases. If you book a scheduled flight with an ATOL holder (either direct or through a travel agent) and you get an ATOL Confirmation Invoice after making a payment, your booking is protected if the ATOL holder fails.

You should also be covered if the airline fails, although you may be asked to pay a small insurance premium at the time of booking for this extra protection.

If you get an airline ticket straightaway, whether it is an electronic ticket, airline confirmation or a paper airline coupon, or within 24 hours if you book by phone, you won't normally be protected by ATOL

Website Information

Once you make a booking we will contact you at your preferred time. We are working on the payment solution and hope to have online payments very soon.

This maybe because we haven't updated your booking to the confirmed stage. If you are booking out of hours please waiting for the email booking confirmation that will enable you to access your account online.

Useful Links

The United Kingdom Passport Service - UKPSPlease see http://www.ukpa.gov.uk for further information

Association of British Travel Agents - ABTAPlease see www.abta.com for further information

Air Travel Organisers' Licensing - ATOLPlease see www.caa.co.uk/atol for further information

Department for Transport- DFTPlease see www.dft.gov.uk for further information

Reference to Foreign & Commonwealth Office advisewww.fco.gov.uk/knowbeforeyougo

We do not monitor or review the content of other party's website's which are linked to from this website. Opinions expressed or material appearing on such website's are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

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ATOL PROTETCTION - Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

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